Menurut pihak customer service Mandiri Call yang dihubungi di nomor layanan 14000, di sistem mereka permasalahan tersebut tercatat sudah terjadi sejak pukul 9.40 WIB.
Sampai kapan masalah ini bakal terjadi? "Kami masih belum bisa memastikannya," tukas sang petugas kepada detikINET di ujung telepon sana, Selasa (21/12/2010).
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"Kelihatannya Bank Mandiri lalai mengurus SSL certificate. Sampai e-mail ini ditulis, akses untuk login di internet banking Bank Mandiri masih menampilkan status Certificate Has Been Revoked," tukasnya.
Berikut adalah keterangan yang akan didapati nasabah ketika ingin login di situs http://www.bankmandiri.co.id:
Secure Connection Failed
An error occurred during a connection to ib.bankmandiri.co.id.
Peer's Certificate has been revoked.
(Error code: sec_error_revoked_certificate)
* The page you are trying to view can not be shown because the authenticity of the received data could not be verified.
* Please contact the web site owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.
(ash/rns)