Performa Galaxy S III terbilang menjanjikan. Ia mengusung quadcore, layar Gorilla Glass 2, serta fitur melimpah. Tak pelak, Samsung mengklaim Galaxy S III sebagai smartphone terbaik saat ini. Anda setuju?
KONTRAmrroot
″canggih sih canggih tapi ane rasa bukan yang terbaik .. ″
Kamis, 29/03/2007 16:59 WIB
Advertorial
NTT Communications: Our DNA says Customer First Ni Ketut Susrini - detikinet
Above: Tetsuro Mikami, Below: Wendra, Mikami dan Matsumoto
Advertorial - .
(Klik di sini untuk Bahasa Indonesia)
You should still remember on how Asia Pacific telecommunications suffer from the impact of the earthquake at Taiwan at the end of last year. Such a big loss has to be shouldered by many parties due to the submarine cables cut, which are used as telecommunication backbones by countries in Asia Pacific.
At that time, all telecommunication operators worked so hard for recovery. It was includes physical work such as cable repair and non-physical work such as finding alternative routes and re-routing of traffic. Those efforts are important to reduce the loss of business to their customer as minimum as possible.
One of the telecommunication company who were 'sweating' for its customer interest is NTT Communications, subsidiary of Nippon Telegraph and Telephone (NTT) Group .
In relation to the above, Regional CEO NTT Asia Pacific, Tetsuro Mikami accompanied by President Director of NTT Indonesia Hiroyuki Matsumoto, Network Division Manager Wendra Natasendjaja and Carrier Relation Manager Hariyanto invited detikINET (Managing Editor Donny B.U., Editor Ni Ketut Susrini and Photographer Indra Salihin) together with Sapto Anggoro, Business Director of Detikcom Group to visit NTT Indonesia's office at Wisma 46, Kota BNI, Jakarta.
A number of interesting stories are presented in Q&A as bellows:
detikINET: How big was the impact of Taiwan earthquake to NTT Communications's network infrastructure?
The impact during the Taiwan earthquake definitely was significant, as experienced by other operators. For information, some of data transmission of our customers are using IP technology, such as IP VPN. Others using IPLC, frame relay and ATM. There were some customers questioned to us, as if NTT Communications infrastructure was not impacted by Taiwan earthquake.
Although huge range of submarine cable cut at Taiwan, actually 7 cables from 8 was completely damaged, our IP services kept normal service condition during this disaster, and for the other data services, minimum disturbance experienced by our customers was because of our effort that within one day, we successfully doing recovery with re-routing majority of our data transmission.
Why could you do that?
Our well designed IP network has enough redundancy and high availability with dispersing multi cable route at global level. In addition to such strength, our technology, reliable technical support, extensive network and close relationship with other telecommunication network infrastructure operators enable such short period recovery.
How was the comparison with other Japanese operators?
There was interesting news from Asahi Simbun. Three days after Taiwan Earthquake, on December 29, 2006, Asahi Shimbun reported the recovery rate of Japanese International Telecommunication Operators. They obtained data from NTT Communications, KDDI and Softbank. According to Asahi Shimbun, only two days after the earthquake, NTT Communications had successfully recovered approximately 87.2% of the trouble. While KDDI recovered 39%, and, Softbank had 12%.
In general, what services that NTT Communications delivers in Indonesia?
At least, we have six services to our customers. They are network integration, IT consultant services, Data Center, Internet and system integration. And one more service which we are providing is IP Transit. By connecting to the NTT Communications Global IP Network, PT NTT Indonesia will offer Indonesian based customers smooth connectivity on a single worldwide IP Network.
These services enable Indonesian based internet and content providers to develop the range and reach of their own service offerings via the NTT Communications Global IP Network, the world's top ranked Tier 1 IP backbone and seamless service from a single AS Number (2914) with direct connections to leading ISPs in many countries, multiple direct path and private peering point. The NTT Communications Global IP Network is dual stack IPv4 and IPv6 network.
Our service will always be monitored around the clock from NTT Indonesia 24 hour Network Operation Center in Jakarta and NTT Communication Global POP (Point of Presence) Network Operation Center.
Referring to our network capacity, in Asia Pacific, we have 52 Gbps, and Japan-USA is 109 Gbps, while USA-Europe is 29 Gbps. Our Indonesia backbone has just been upgraded from 75 Mbps to 185 Mbps as from March 2007. The upgrade is to our main backbone, from 45 Mbps to 155 Mbps.
Who are customers of NTT Communications?
At the beginning, our majority customers are Japanese Corporations with overseas business and offices. They require reliable telecommunication services for data communication and information related to their business from and to Japan. However, nowadays our customer is not predominately Japanese. Many non Japanese MNC from US and Europe are our customers. The ratio is 50-50%.
They come from financial institution such as banking, also from manufacturing. They all need reliable and secured telecommunication infrastructure, and not allowing interruption in communications. Many application, such as e-SCN and e-CRM rely a lot on a smooth and seamless telecommunications network to give highest performance
Is there any interesting experience from the customer that we could learn?
Recently, especially after Taiwan earthquake disaster, customers's mind and intention were drastically changed. Formally, customers' concerning point for IT network is price only. However, customer realized that long interruption of network could impact huge loss of business, sometimes thousands USD or more.
This means the actual IT network cost has to be considered not only 'price' but also 'price' plus 'business loss' actually. Therefore, customers are now choosing more reliable and stable network service more than price attractive one. By showing our advantage after Taiwan earthquake disaster, we got many new customers who want to have more reliable network, and also got many appreciation from our existing customers for our stability.
What is the secret of NTT Communications in giving customer satisfaction?
Based on Telemark Research, NTT Communications has been delivering highest customer satisfaction compare to the similar network providers in the industry. Measurement criteria are proposal quality, recovery time, network reliability and financial reliability. For network reliability, NTT Communications has ever received Telemark Gold Award.
Besides, last year NTT Communications received World telecommunication Award for the Best Customer Service. The reason why we can get many honors as such is based on our corporate culture. NTT has long history of telecommunication service more than 135 years, and also has huge base of Japanese Customers who really need Japanese Quality for telecommunication as well.
Our predecessor grew customer care mind during these period along with country growth, therefore, NTT members have 'DNA' or culture of customer care mind. So, NTT Communications is telecommunication provider based on customer needs and satisfaction, or customer driven founded by our 'biological' characteristics.
( dbu / dbu )
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